Terms and Conditions

AVAILABLE: JULY 25, 2023

These General Terms and Conditions (hereinafter: GTC) are used by PMA – Pioneer Marketing Academy (hereinafter: the Service Provider) and the Customer using the electronic commerce services provided by the Service Provider via https://pioneermarketingacademy.com (hereinafter: the Customer). ) (Service Provider and Customer hereinafter together: Parties).

The GTC applies to all legal transactions and services that take place through the website https://pioneermarketingacademy.com, regardless of whether it is performed from Hungary or abroad, by the Service Provider or its contributor.

Service Provider Details:

Name: Fehér Balázs András E.V.

Head office and mailing address: 77. Arany Janos utca, Fadd 7133, HU

Registration number: 54681435

Tax number: HU55932411

Customer service: see more 1.7

Email address: hello@pioneermarketingacademy.com

  1. GENERAL INFORMATION, CONCLUSION OF THE AGREEMENT BETWEEN THE PARTIES

1.1. These GTC apply to all e-commerce services provided from Hungary or abroad through the e-shop located at https://pioneermarketingacademy.com (the “Website”). Furthermore, the scope of these GTC extends to all commercial transactions in the territory of Hungary or abroad that are concluded between the Parties specified in this contract. Purchases in the https://pioneermarketingacademy.com web store are regulated by the current law on certain issues of electronic commerce services and information society services.

1.2. Purchases in the https://pioneermarketingacademy.com web store are possible by placing an order electronically, in the manner specified in these GTC.

1.3. A significant part of the services of the https://pioneermarketingacademy.com web store is available to all users, even without registration. However, some services are subject to registration (and then entry), to which anyone is entitled in accordance with the GTC.

1.4. After placing the order, the contract can be modified or canceled freely and without consequences until it is fulfilled. This is possible by e-mail.

The contract concluded between the Parties with the purchase of the goods in English shall be deemed to be a written contract, the Service Provider shall register it and keep it for 5 years after its conclusion.

1.5. The language of the contract is English.

1.6. The Service Provider does not submit to the provisions of any code of conduct.

1.7. Customer service contacts

  • Customer service opening hours: Monday to Friday from 8:00 to 16:00.
  • Internet address: https://pioneermarketingacademy.com/contact-us
  • E-mail: hello@pioneermarketingacademy.com

2 REGISTRATION

2.1. Under the Registration menu item on the Home page, you can register by filling in the form, which consists of two parts.

A preliminary data requester (an optional username, a real e-mail address and a chosen password are required) is followed by a more detailed personal data sheet, which can be filled in before placing orders, by clicking on the link sent in the registration validation e-mail.

By registering on the Website, the Customer declares that he has read and accepts the terms and conditions of these GTC and the Privacy Statement published on the Website, and consents to the data processing included in the Privacy Statement.

2.2. The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the data provided by the Customer incorrectly and / or inaccurately.

The Service Provider shall not be liable for any damages resulting from the fact that the Customer forgets his / her password or becomes available to unauthorized persons for any reason not attributable to the Service Provider. The Service Provider treats all registrations as an independent legal entity.

You can change the previously recorded data in the menu item Change personal data after logging in, after clicking on the Personal settings link, which may also affect the data of active orders.

The Service Provider shall not be liable for any damage or error resulting from the change of the registered data by the customer.

2.3 When purchasing an online course, an account is created with the data provided during the purchase. This is necessary to access the course material.

  1. ORDER PROCEDURE

3.1. The essential properties and characteristics of the goods to be purchased, the instructions for the use of the goods can be found on the information page of the specific article by including the detailed actual characteristics of the goods in the instructions for use that accompany the product.

The Service Provider shall be deemed to have fulfilled the contract if the product has more favorable, advantageous features than the information provided on the website or in the instructions for use.

If you have any questions about the goods before purchasing, our customer service is at your disposal. The instructions for use of the product we sell, where required by law, are attached to the product.

If you do not accidentally receive the mandatory instructions for use with the goods, please inform our customer service immediately before using the goods, we will replace them.

If you need more information about the quality, basic properties, use or usability of any of the goods on the Website than is provided on the Website, please contact our customer service, whose details and contact details can be found in section 1.7. can be found at.

3.2. The purchase price is always the amount shown next to the selected product, which, unless otherwise indicated, already includes VAT.

The purchase price of the products does not include the cost of delivery, unless it can be read otherwise on the final payment page.

3.3. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the change takes effect at the same time as it appears on the Website.

The amendment does not adversely affect the purchase price of products already ordered. When initiating a payment with an online credit card, in the event of a price drop between the sending of the electronic payment notification and the receipt of the product, we will not be able to refund you.

The security check for an online payment transaction takes a minimum of 24 hours, after which the product can only be picked up.

3.4. If, despite all the care of the Service Provider, an incorrect price is posted on the surface of the Website, especially with regard to the obviously incorrect, e.g. to a VAT price of “0” or “1” that differs significantly from the well-known, generally accepted or estimated price of the product, possibly due to a system error, the Service Provider is not obliged to deliver the product at the wrong price, but may offer delivery at the correct price. Customer may withdraw their intention to purchase.

The product images published on the website are only illustrations in some places, they may differ from reality.

3.5. The order is not only accepted from the registered Customer via the Service Provider’s Website, however, the order requires the complete completion of all fields related to the Customer’s data. (If the Customer fills in a field incorrectly or incompletely, he will receive an error message from the Service Provider.)

The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the order data provided by the Customer incorrectly and / or inaccurately.

The Customer can add the selected products to his Cart using the “Add to Cart” button on the product details page, which appears after clicking on each product.

You can view and modify the contents of the Cart after clicking on the cart icon on the right side of the Website, where you can enter the desired quantity of each product or delete the contents of the Cart (“Remove”).

If the Customer has finalized the contents of the Cart, by clicking on the “Payment” label, he must log in to the Website or register in order to place his order. You can then choose from the pick-up methods and enter your billing and shipping information.

Once you have entered all the required information and selected the pick-up method, you can click on the “Continue” button to choose how you want to pay the final amount of your order.

If you have chosen a payment method, you can click the “Payment” button on a summary page to check your order details before placing your order, change your billing and shipping address, select your payment and shipping method, and comment on your order.

The order will be sent and the offer will be sent after clicking on the “Finalize order” label. The order is therefore placed by clicking on the “Finalize order” button, which creates a payment obligation for the Customer.

3.6 When purchasing an online course, an account is created with the data provided during the purchase. This is necessary to access the course material. The course becomes available with the given link and data.

  1. CORRECTION OF DATA ENTRY ERRORS

4.1. At any stage of the order and until the order is sent to the Service Provider, the Customer has the opportunity to correct data entry errors in the order interface at any time (eg delete a product from the cart by clicking on “Remove”).

  1. BINDING OF OFFER, CONFIRMATION OF ORDERS

5.1. The Service Provider shall confirm the arrival of the offer (order) sent by the Customer to the Customer without delay, by means of an automatic confirmation e-mail within 48 hours at the latest, which shall include:

-data provided by the Customer during the purchase or registration (eg billing and delivery information),

-order ID,

-the date of the order,

-the list of items belonging to the ordered product, the quantity, the price of the product,

shipping cost

and the final amount to be paid.

This confirmation email only informs the Customer that his order has been received by the Service Provider.

5.2. The Customer is released from the obligation to make an offer if he / she does not receive a separate acceptance e-mail from the Service Provider regarding his / her sent order without delay, ie within 48 hours.

5.3. If the Customer has already sent the order to the Service Provider and notices an error regarding the data in the confirmation e-mail, he must notify the Service Provider within 1 day.

5.4. The order is considered to be an electronically concluded contract, which is governed by the Act on Certain Issues of Electronic Commerce Services and Information Society Services.

The contract falls within the scope of the Regulation on the detailed rules for consumer-to-business contracts and takes into account the provisions of Directive 2011/83 / EU of the European Parliament and of the Council on consumer rights.

  1. TERMS OF DELIVERY AND PAYMENT

6.1. The Service Provider delivers the ordered and requested goods to the home using a forwarding company, according to the conditions on the Delivery and Payment Terms page.

The Service Provider reserves the right to change the delivery fee, provided that the change takes effect at the same time as it appears on the Website. The amendment does not affect the purchase price of products already ordered.

6.2. After the order can be fulfilled, the Service Provider provides the Customer with the opportunity to choose the delivery date, which does not indicate a specific date, it only serves to select an approximate delivery interval. The Service Provider is not able to undertake delivery for a specific hour.

6.4. The services ordered on the Website are performed by the Service Provider at the location specified in the order confirmation sent to the Customer by e-mail.

6.5 Of course, when purchasing a digital product, the customer is not charged for shipping costs, as this is not relevant in this regard.

6.6. The Customer can find out about the payment methods and pick-up options provided by the Service Provider at https://pioneermarketingacademy.com/payment-options/.

  1. RIGHT OF WITHDRAWAL

The provisions of this section apply only to a natural person acting outside the scope of his / her profession, occupation or business, who buys, orders, receives, uses, uses goods and is the addressee of commercial communications and offers related to the goods (hereinafter “Consumer”).

The consumer is entitled to a contract for the sale of the product

  1. a) the product,

(b) in the case of the supply of several products, to the last product supplied,

(c) in the case of a product consisting of several lots or pieces, the last lot or piece delivered,

  1. d) if the product is to be delivered regularly within a specified period, withdraw from the contract without giving reasons within fourteen (14) days from the date of receipt of the first service by the Consumer or a third party other than the carrier designated by him.

The consumer is also entitled to exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

The consumer does not have the right of withdrawal – in respect of the sale and purchase of a sealed audio or video recording or a copy of a computer software, if the consumer has opened the packaging after the transfer; – in the case of a non-prefabricated product which has been produced on the consumer’s instructions or at his express request, or in the case of a product which has been clearly tailored to the consumer.

7.1 PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL

7.1.1. If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example by post or electronic mail) to the Service Provider using the contact details indicated at the beginning of these GTC.

The consumer exercises his right of withdrawal within the deadline if he sends his statement of withdrawal to the Service Provider before the expiry of the deadline indicated above.

7.1.2. It is up to the Consumer to prove that he has exercised his right of withdrawal in accordance with the provisions set out in point 7.

7.1.3. In both cases, the Service Provider will immediately confirm the receipt of the Consumer’s withdrawal statement by email.

7.1.4. In the case of a written withdrawal, it shall be deemed to have been validated on time if the Consumer sends his statement to the Service Provider within 14 calendar days (even on the 14th calendar day).

7.1.5. When notifying by post, the Service Provider shall take into account the date of posting and, in the case of notification by e-mail, the time of sending the e-mail or e-mail for the calculation of the deadline.

The Consumer will send the letter by registered mail so that the date of dispatch can be credibly proven.

7.1.6. In case of withdrawal, the consumer is obliged to return the ordered product to the Service Provider without undue delay, but to return it within 14 days of the notification of the withdrawal.

7.1.7. The deadline shall be deemed to have been observed if the Consumer sends the product (by post or delivers it to the courier ordered by him) before the expiry of the 14-day deadline.

7.1.8. The cost of returning the product to the address of the Service Provider shall be borne by the Consumer, unless the Service Provider has undertaken to bear these costs.

At the request of the Consumer, the Service Provider arranges the return, however, the cost of the return organized by the Service Provider is borne by the Consumer, in this case the Service Provider does not take over the cost of the return from the Consumer, it only helps the Consumer not to arrange the return. The Service Provider’s customer service accepts the consumer’s request for this.

7.1.9. The Service Provider is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, no other costs shall be borne by the Consumer in connection with the withdrawal.

7.1.10. If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than within 14 days from the receipt of the Consumer’s statement of withdrawal, reimburse all consideration paid by the Consumer, including transport (paid for delivery) costs, except for additional costs incurred due to: The consumer has chosen a mode of transport different from the cheapest standard mode of transport offered by the Service Provider.

The Service Provider is entitled to withhold the refund until the product has been returned or the Consumer has proved to the credit that it has been returned: of the two, the Service Provider will take into account the earlier date.

7.1.11. During the refund, the Service Provider shall use the same payment method as the original payment method, unless the Consumer expressly consents to the use of another payment method; no additional costs will be incurred by the Consumer as a result of the application of this refund method.

7.1.12. The consumer can only be held liable for the depreciation of the product if it has occurred due to use in excess of the use necessary to determine the nature and properties of the product.

7.1.13. If, in the case of a contract for the provision of services, the Consumer exercises his right of termination after the conclusion of the performance, he is obliged to reimburse the reasonable costs of the Service Provider during the settlement.

7.1.14. The Service Provider may demand reimbursement of depreciation and reasonable costs arising from use in excess of the use required to determine the nature, characteristics and operation of the product – if the commencement of the service contract has been initiated and the right of termination has expired before the expiration of the consumer.

  1. WARRANTY

8.1. Mandatory warranty

8.1.1. The Service Provider has a warranty obligation for its products under the current law, which means that it is released from liability during the warranty period only if it proves that the defect can be traced back to the improper use of the product.

8.1.2. The duration of the warranty (the warranty period) is the actual performance, ie the delivery of the product to the Customer, or if the commissioning is performed by the Service Provider or its agent, the day of commissioning.

Durable consumer goods are products listed in the Decree on Compulsory Warranty for Certain Consumer Products, for which the legislation prescribes a one-year mandatory warranty period.

The defect is not covered by the warranty if the cause of the defect occurred after the delivery of the product to the Customer, for example, if the defect

– improper commissioning (unless the commissioning was performed by the Service Provider or its agent, or if the improper commissioning can be traced back to an error in the user manual)

– improper use, non-observance of the instructions for use, – caused by improper storage, improper handling, damage.

In the event of a defect covered by the warranty, the Customer:

– in particular, may, at its option, require repair or replacement, unless it is impossible to meet the chosen warranty claim or would result in a disproportionate additional cost to the Service Provider compared to the other warranty claim, taking into account the value of the product in good condition, caused damage to the Client’s interests by fulfilling the warranty claim.

– if the Service Provider has not undertaken the repair or replacement, it cannot fulfill it within the time limit corresponding to this obligation, in the interests of the Consumer, or if the Customer’s interest in repair or replacement has ceased, the Customer may claim, correct the error at the expense of the Service Provider or have it repaired by another, or withdraw from the contract. There is no room for withdrawal due to a minor error.

If the Customer claims a replacement within three working days of purchase (commissioning) due to a defect in the product, the Service Provider is obliged to replace the product, provided that the defect prevents the intended use.

Repairs or replacements must be carried out within a reasonable time, in the interests of the Customer, taking into account the characteristics of the product and the intended use of the Customer. The Service Provider shall endeavor to carry out the repair or replacement within a maximum of fifteen days.

During the repair, only new parts may be installed in the product.

The warranty period does not include the part of the repair time during which the Customer is unable to use the product as intended. In the event of replacement (repair) of the product or part of the product, the warranty period begins again for the replaced (repaired) product (part of the product) and for the defect that occurs as a result of the repair.

8.1.3. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider.

8.1.4. The Service Provider is released from its warranty obligation only if it proves that the cause of the defect arose after the performance.

8.1.5. However, the Customer does not have the right to assert a warranty and guarantee claim and a product warranty and guarantee claim simultaneously, in parallel, due to the same defect. Notwithstanding these limitations, the Buyer is entitled to the rights arising from the warranty regardless of the rights specified in clauses 9.1 and 9.2.

8.1.6. The warranty does not affect the enforcement of the Customer’s statutory rights, in particular the warranty for supplies and products, or for damages.

8.1.7. If a dispute arises between the parties, which cannot be settled amicably, the Client may initiate Conciliation Board proceedings, in accordance with Article 12.2. as indicated in point.

8.2. Voluntary warranty

8.2.1. The Service Provider undertakes a warranty (guarantee) for the products sold by it on the Website, indicated in the Product Description, which may be longer than the period specified in the government decree. The Service Provider communicates the warranty period for each product no later than via the data on the guarantee card (warranty card) provided upon receipt of the product by the Customer.

Exceptions

For reasons of hygiene and public health, refunds/exchanges are not available.

Please contact us at hello@pioneermarketingacademy.com before you attempt the return (this does not apply to faulty goods – faulty products will be exchanged like for like).

8.2.2. In the case of digital products, we may give individual refund discounts. In any case, consult the product page or the contact details provided.

  1. RESPONSIBILITY

10.1. The information on the Website has been posted in good faith, however, it is for informational purposes only, the Service Provider is not responsible for the accuracy or completeness of the information.

10.2. The Customer may use the Website only at his own risk and accepts that the Service Provider shall not be liable for property and non-property damages arising from the use in addition to liability for breach of contract caused intentionally, with gross negligence or criminal offense. .

10.3. Service Provider excludes all liability for the conduct of users of the Website.

The Customer is fully and exclusively responsible for its own conduct, in which case the Service Provider fully cooperates with the acting authorities in order to detect violations.

10.4. The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider is not responsible for the data protection practices and other activities of these service providers.

10.5. The Service Provider is entitled, but not obliged, to check the content that may be made available by the Clients during the use of the Website, and the Service Provider is entitled, but not obliged, to look for signs of illegal activity with regard to the published content.

10.6. Due to the global nature of the Internet, the Customer agrees to act in accordance with the provisions of applicable national law when using the Website.

If any activity related to the use of the Website is not permitted under the law of the Client’s state, the Client shall be solely responsible for the use.

10.7. If the Customer notices objectionable content on the Website, he is obliged to notify the Service Provider immediately. If the Service Provider finds the indication to be justified in the course of its bona fide proceedings, it is entitled to delete or amend the information immediately.

11, COPYRIGHT

11.1. The Website is protected by copyright.

Service Provider is the copyright holder or authorized user of all content displayed on the Website and in the provision of services available through the Website: any copyrighted work or other intellectual property (including, but not limited to, all graphics and other materials, layout, editing, software and other solutions, ideas, implementations used).

11.2. The content or parts of the Website may be saved or printed on physical or other data carriers for private use or with the prior written consent of the Service Provider.

Use beyond private use – such as storage in a database, transmission, publication or downloading, placing on the market – is only possible with the prior written permission of the Service Provider.

11.3. In addition to the rights expressly specified in these GTC, the registration, the use of the Website or any provision of the GTC does not grant the Customer the right to use or utilize any trade name or trademark on the website.

Apart from the display, temporary reproduction and private copying associated with the proper use of the Website, these intellectual works may not be used or utilized in any other form without the prior written permission of the Service Provider.

  1. COMPLAINTS POSSIBILITIES

12.1. complaint management

The Customer may submit consumer complaints related to the product or the activities of the Service Provider at the following contact details:

Customer Service (Customer Service)

  • E-mail: hello@pioneermarketingacademy.com

The Customer’s consumer complaint related to the product or its activity 12.1. may be submitted at the contact details set out in

Pursuant to the legislation in force, the Service Provider will immediately investigate the oral complaint (in the store) and remedy it if necessary, if the nature of the complaint allows it.

If the Customer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position and provide a copy to the Customer on the spot. In the case of an oral complaint, the Commission shall send it to the Customer at the latest at the same time as the substantive response specified in the section on the written complaint, and shall proceed in accordance with the provisions concerning the written complaint.

The Service Provider records the verbal complaint communicated on the telephone with the identification number of the previous order, which helps to retrieve the complaint.

The Service Provider is obliged to examine the written complaint within thirty days of its receipt and to respond to it on the merits, and to take measures to ensure that the response reaches the Customer. If the Service Provider rejects the complaint, it is obliged to justify its position in its substantive response to the rejection.

The Service Provider is obliged to keep the record of the complaint and a copy of the response for five years.

The Service Provider raises the objections submitted by the Customer in 12.1. at the direct contact details specified in point, during the opening hours of the customer service.

12.2. Other enforcement options

If any consumer dispute between the Service Provider and the Customer is not resolved during negotiations with the Service Provider, the following legal enforcement options are open to the Customer:

Complaints to consumer protection authorities.

If the Customer notices a violation of consumer rights, he / she has the right to file a complaint with the consumer protection authority competent according to his / her place of residence. Following the assessment of the complaint, the authority shall decide on the conduct of the consumer protection proceedings.

Conciliation Board.

For the purpose of amicable out-of-court settlement of consumer disputes related to the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings before a conciliation body competent according to the Service Provider’s registered office.

For the purposes of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, condominium, housing association, micro, small and medium-sized enterprise, which buys, orders, receives, uses, uses or commercial communications, offers related to the goods. addressed.

Judicial proceedings. The customer is entitled to enforce his claim arising from a consumer dispute in court in civil proceedings under the provisions of the current law.

  1. OTHER PROVISIONS

13.1. The https://pioneermarketingacademy.com webshop is a Linux / PHP based information system with a good level of security and no risk, but we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, install operating system security updates.

Purchasing on the Website presupposes that the Customer is aware of the technical and technical limitations of the Internet and accepts the possibility of errors associated with the technology.

13.2. The Service Provider only serves orders for quantities used in households in its specialty stores and online store.

13.3. The Service Provider is entitled to unilaterally amend the terms and conditions of these GTC at any time. The Service Provider informs the users about the changes by e-mail before they take effect. When changes take effect, registered users must explicitly accept them to use the site when logging in to the site.